How does UpFurnish work?

Whether you’re buying a new house, apartment, or just redecorating, you’re going to need some new furniture. But with so many options to choose from, it can be hard to commit to a certain style without knowing how it will look in your home.

This is where UpFurnish comes to the rescue!

When you rent with UpFurnish, you get a chance to see if this is really the furniture that says “Home Sweet Home” or “You have got to go.” With plans ranging from 3 to 24 months, we ensure quality furniture with an emphasis on both style and comfort!  

After choosing your plan, we deliver the furniture right to your door with free shipping! 

Once your contract is up, you can either buy the furniture at a discounted price or extend your rent! And if you don’t like it, feel free to contact our Customer Service team and we’ll help you schedule a date for us to pick it up!

Do you provide furniture for home staging?

Yes! UpFurnish is perfect for all your staging needs. Make your home stand out from the competition with some beautiful UpFurnish furniture.

Rental Plan
Do I need to sign a lease?

Yes, the terms and conditions of the contract will be available for you to view and sign before checking out and submitting your first month’s payment. 

Does UpFurnish do a credit check?

Nope! Get your furniture easier and faster without the stress of waiting on a credit check.

Will I be charged a security deposit?

Nope! After your order the only thing you have to worry about is the monthly payments.

When does my lease officially begin?

Your lease will begin immediately once you place the order & you can check the status of your lease anytime by logging into your account here.

Can I return the furniture if I don’t like it? How do I cancel or change my plan?

We get it, plans change, life is full of surprises, and the last thing you want to worry about is your furniture. That’s why at UpFurnish, we give you a 14-day return policy after placing the order. A small restocking fee will apply but the remainder of the contract will be voided regardless of the amount being canceled.

You will have 14 days after receiving your furniture to cancel the lease & return your order. Cancellation after that will be at 100% cancellation fee. Which means, you will be responsible for the remaining balance of your monthly lease payment x plan length.

Can I change my plan term length?

Sure! Life can be unpredictable, and your furniture should not cause added stress. If you need to change your plan length, give our Customer Service a call and we will adjust to one of our other plan length options. Please note that any over or underpayments up to that point will be applied or collected at the time of plan change.

What happens at the end of the contract?

You’ll get a reminder 28 days before your contract ends to give you plenty of time to decide the best option for you!

Once your contract is up, you have three options to choose from:

1. If you’ve found the piece that screams “Home Sweet Home,” you can buy it for 50% off the 3 months variant price.

2. If you love the piece but still don’t want to commit, we let you keep renting it for as long as you want at the same rate with the same monthly payments.

3. If you are ready to swap it out for a new style, you can get in contact with our Customer Service team and arrange to have it picked up for you! We make it stress-free and do the heavy lifting so you can relax sooner. :)

Can I have more than one UpFurnish plan?

Of course! Need different plans for different furniture? That’s not a problem! We try to make things as easy as possible, you can have multiple orders under the same account.

When will I be charged each month?

To make things easy, you will be charged on the same date of each month after your first month’s payment goes through! Your first month will be charged at checkout.

What is the buyout price?

Remaining balance + 50% off the monthly product’s 3 month variant price. 

Do I have to pay for delivery and haul away?

Nope! You can feel at ease knowing you’re getting the best deal possible! Both delivery and haul away are free to you!

Does your furniture price include taxes?

Taxes are not included in the furniture price, they will be added in at checkout.

Will the furniture arrive brand new?

Yes! All UpFurnish furniture will arrive brand new straight to your door. 

Do you offer assembly and setup?

Sadly, we are currently not offering assembly and set up. We hope to bring you this service in the future. Check back soon! :)

Is there an order minimum to rent?

Fret not, you can relax knowing you don’t have to buy more than you need! While there is no minimum purchase, our rental leases start at three months and go up to 24 months.

What If I have pets?

Here at UpFurnish, we will not increase your rate or charge a damage fee for any pieces that might need repairs. We have pets and love them greatly, but we also know they can be little troublemakers, which is why we are 100% pet-friendly!

What If I received a damaged piece of furniture?

Nothing is worse than getting your delivery and realizing it’s damaged! Here at UpFurnish, we do our best to ensure safe delivery, but if something does happen to your new furniture; please contact our handy Customer Service team within 14 days of delivery and we will make sure it is replaced at no cost to you!

Delivery & Pickup
How quickly can I expect delivery after placing my order?

Currently, our orders ship out in about 5-7 business days after the order is placed and deliver in 5-10 days after that. 

Can I make changes to my order before delivery?

Oops! Nothing is worse than realizing you made a mistake after ordering something online. That is why at UpFurnish you can adjust your order to make sure everything is perfect! 

Please note however that once the item has been shipped, no changes can be made to the order. Please contact customer service immediately to help you make changes to your order.

What should I expect on delivery day?

The furniture will arrive in well-packed boxes right to your front door and you’ll have the satisfaction of knowing that everything went smoothly and according to plan.

Can I choose my delivery date and time?

Currently, there is no option to choose the delivery date and time, but worry not, your order ship out in about 5-7 business days and deliver in 5-10 days after that. 

And that free delivery is always a nice bonus. :)

How much does delivery cost?

Hooray! We offer FREE delivery for all orders!

Do I have to be present at the time of delivery?

Nope! Feel free to stay at work with this easy delivery!

Just make sure you give future notice to the property manager (if applicable) and give permission to the delivery crew to enter!

What cities do you ship to?

Hooray! We ship nationwide across the continental United States! 

What happens if I need to move?

If you want to take the furniture to your new address, that’s no problem! Just call our Customer Service team and let them know so we know where to pick it up once your lease ends.

How do I schedule a pickup?

Returning furniture has never been easier here at UpFurnish. If you wish to return your furniture once the contract is over, please call our handy Customer Service team to schedule the right date for us to pick it up.

Please note we will send you a reminder email 28 days before the end of your contract to help make this process as easy and smooth as possible.